We are here for you
Contact Us
Have a question about an order, need decor advice, or just want to chat? Write to us, we'd be happy to hear from you.
Have a question?
We are here to help.
Our team is available to assist you with all your requests: orders, returns, decor advice, or professional partnerships.
Hours
Mon-Sat, 9am-6pmExcluding public holidays
Order tracking: Track your delivery status directly in your customer area or contact us by email.
Returns & refunds: You have a legal period to change your mind, no justification needed.
Professionals: For any B2B request or partnership, specify it in your email and we will direct you to our Fenalor Pro program.
Frequently Asked Questions
What are your delivery times?
Our orders are dispatched within 2 to 5 business days. Delivery within metropolitan France then takes 3 to 7 days. For Europe, allow 5 to 10 business days.
How can I track my order?
A confirmation email with a tracking number is sent to you upon shipment. You can also contact us at contact@fenalor.com for any updates.
Can I return an item?
Yes, you have a legal withdrawal period starting from the receipt of your order. The item must be returned in its original condition. Contact us to initiate the process.
Do you offer professional rates?
Yes, our Fenalor Pro program offers discounts of up to 20% to architects, decorators, hoteliers, and interior design professionals. Mention it in your email or visit our dedicated page.
Are my payments secure?
All our transactions are protected by SSL encryption and certified payment protocols. Your banking data is never stored on our servers.
