Your questions,
answered.

Add the items you like to your cart, then follow the steps to the secure checkout. You receive a confirmation email as soon as your order is placed.

Email us as soon as possible at contact@fenalor.com with your order number. As long as preparation has not started, we take care of it.

It depends on the weight of your order: €6.90 up to 3 kg, €14.90 from 3 to 11 kg, €39.90 above that for bulky items. Delivery is free from €299.

Throughout the European Union, as well as several European countries outside the EU. Availability for your country is checked automatically at checkout.

They vary by item and destination country. The estimated time is shown on each product page and again at checkout.

As soon as your order ships, you receive a tracking link by email. You can also use the Track my order page at any time.

You have 30 days after delivery to let us know you would like to return an item.

Email contact@fenalor.com with your order number and the reason. Our team replies within 48 to 72 business hours with the next steps. Please wait for our confirmation before sending anything back.

As soon as we receive and check the item, we issue the refund to your original payment method.

Credit card, PayPal and payment in instalments. All payments are encrypted and processed securely.

No. Fenalor never stores your card details: payments are handled directly by our secure provider.