Your questions,
our answers.

Add the items you want to your cart, then follow the steps to secure checkout. You receive a confirmation by email as soon as your order is confirmed.

Write to us as soon as possible at contact@fenalor.com with your order number. As long as preparation has not started, we will take care of it.

€12.90 in every country we deliver to, and delivery is free on orders from €150. The details are on the Delivery and times page.

Yes, on the whole order from €150.

To the 27 countries of the European Union. Availability for your address is checked automatically at checkout.

They vary with the item and your delivery country. The estimated time is shown on each product page and repeated at checkout.

As soon as your order ships, you receive a tracking link by email. You can also use the Track my order page at any time.

You have 30 days after delivery to tell us you wish to return an item.

Write to contact@fenalor.com with your order number and the reason. Our team replies within 48 to 72 working hours with the steps to follow. Please wait for our approval before sending anything back.

As soon as the item is received and checked, we refund you on your original payment method.

Bank card, PayPal and payment in instalments. All payments are encrypted and processed securely.

No. Fenalor stores no bank details: payments are handled directly by our secure payment provider.

Choose an amount from €50 to €500. The card arrives by email a few minutes after your order. You can also have it sent directly to the person of your choice, on the date of your choice, up to 90 days ahead, with a message.

Enter its code at checkout, in the field provided. It pays for items and delivery alike, over one or several orders, until the amount is used up.

No, it remains valid with no time limit.

First check your spam folder. If it isn't there, write to us at contact@fenalor.com with your order number and we will send it again.