General Terms and Conditions of Sale to Professionals

Article 1Purpose and scope

These conditions govern sales concluded by Fenalor OÜ, an Estonian company registered under registrikood 17547168 (hereinafter "Fenalor"), with any client acting for purposes within the scope of their professional activity (hereinafter "the professional client"). They constitute the sole basis for commercial negotiation and prevail over the client's purchase conditions. Any order implies their acceptance.

Article 2Orders

Orders may be subject to a preliminary quote. They become final only after written confirmation from Fenalor. Any specific request (volumes, customization, deadlines) is formalized in the quote.

Article 3Prices

Professional prices are exclusive of taxes, with value-added tax applied according to current regulations and the client's regime (including reverse charge for intra-community acquisitions between taxable persons with a valid VAT number). Delivery costs are specified in the quote or order. Any discounts are those of the Fenalor Pro program.

Article 4Payment terms

Unless otherwise agreed, invoices are payable within thirty days from their issue date, without the agreed period exceeding sixty days. Payment is made by the means indicated on the invoice. No discount is granted for early payment, unless otherwise stated.

Article 5Late payment penalties

Any delay in payment automatically results, from the day following the due date, in the application of late payment penalties at a rate equal to the European Central Bank interest rate increased by ten percentage points, as well as a flat-rate compensation for recovery costs of forty euros per invoice, without prejudice to any additional compensation.

Article 6Delivery

Delivery times are indicative. A delay cannot justify the cancellation of the order or give rise to compensation. The transfer of risks occurs upon delivery of the products to the client or the carrier designated by them.

Article 7Retention of title

Products remain the property of Fenalor until full payment of their price, principal, and ancillary costs. In case of non-payment, Fenalor may demand their return, at the client's expense and risk.

Article 8Warranties

Products benefit from the applicable legal warranty. Any claim relating to an apparent defect or non-conformity must be sent to us within a reasonable time after receipt, at contact@fenalor.com. The right of withdrawal provided for consumers does not apply to sales between professionals.

Article 9Liability

Fenalor's liability is limited to the amount of the order concerned. It cannot be held liable for indirect damages, nor in cases of force majeure or misuse of the products.

Article 10Personal data

Professional data exchanged are processed in accordance with our Privacy Policy.

Article 11Applicable law and disputes

These conditions are governed by the law applicable to the sale. Failing amicable resolution, any dispute falls within the jurisdiction of the competent courts.