General Terms and Conditions of Sale for Professionals

Article 1Purpose and Scope

These terms and conditions govern sales concluded by Fenalor OÜ, an Estonian company registered under registrikood 17547168 (hereinafter "Fenalor"), with any client acting for purposes falling within the scope of their professional activity (hereinafter "the professional client"). They form the sole basis for commercial negotiation and prevail over the client's purchase conditions. Any order implies their acceptance.

Article 2Orders

Orders may be subject to a prior quote. They are only final after written confirmation from Fenalor. Any specific request (volumes, customization, deadlines) is formalized in the quote.

Article 3Prices

Professional prices are exclusive of taxes, with value-added tax applied according to current regulations and the client's regime (in particular, self-reverse charge for intra-community acquisitions between taxable persons with a valid VAT number). Delivery costs are specified in the quote or order. Any discounts are those of the Fenalor Pro program.

Article 4Payment Terms

Unless otherwise agreed in writing, orders are payable at the time of order, by payment link or bank transfer, before shipment. A payment term may be granted to established clients: it is then specified in the quote and cannot exceed thirty days from the invoice issue date, nor sixty days in any event. No discount is granted for early payment, unless otherwise stated.

Article 5Late Payment Penalties

Any late payment will automatically result, from the day following the due date, in the application of late payment penalties at a rate equal to the European Central Bank interest rate plus ten percentage points, as well as a flat-rate indemnity for collection costs of forty euros per invoice, without prejudice to any additional compensation.

Article 6Delivery

Delivery times are given as an indication. A delay cannot justify the cancellation of the order nor give rise to compensation. The transfer of risks occurs upon delivery of the products to the client or to the carrier designated by them.

Article 7Retention of Title

The products remain the property of Fenalor until full payment of their price, principal and accessories. In the event of non-payment, Fenalor may demand their return, at the client's expense and risk.

Article 8Warranties

The products benefit from the applicable legal warranty. Any claim relating to an apparent defect or non-conformity must be sent to us within a reasonable time after receipt, at contact@fenalor.com. The right of withdrawal provided for consumers does not apply to sales between professionals. Returns for convenience are not accepted: only defective or non-conforming products are subject to return, after written agreement from Fenalor.

Article 9Liability

Fenalor's liability is limited to the amount of the order concerned. It cannot be held liable for indirect damages, nor in the event of force majeure or improper use of the products.

Article 10Personal Data

Professional data exchanged is processed in accordance with our Privacy Policy.

Article 11Applicable Law and Disputes

These terms and conditions are governed by the law applicable to the sale. Failing an amicable resolution, any dispute falls under the jurisdiction of the competent courts.